Shipping & Refund policy
Delivery of the product(s) and relevant costs
We aim to dispatch all orders within 3 to 5 days in Europe at the applicable rate. However we are not responsible for any delays caused by destination customs clearance processes or any exceptional public situations.
The order will be executed within a maximum period of ten (10) days from the day following the day on which the Customer has transmitted his order, subject to the complete payment of the price and within the limit of available stocks.
Any delay in delivery must be reported as soon as possible to the following address: firstname.lastname@example.org
The failed delivery of the purchased product(s) within the above mentioned specified time does not entitle the Client refusing the delivery and/or dismissing the contract of sale regarding the purchased product(s). If after 10 working days, (excluding Saturday and holidays and starting from when the Company sends to the Client the Order Accepted by email), the purchased product(s) has not been delivered to the Client, please contact us by email at: email@example.com
The transportation costs may vary in accordance with the destination address and the weight/volume of the goods. However, the Client is informed of the exact transportation cost (not including possible additional local custom taxes) while completing the Order and also before confirming and submitting it to dispatch.
In case of a failed delivery of the purchased product(s) due to causes attributed to the Client (e.g. wrong address or telephone number in the Order, continuous absence of the recipient, refusing to accept the delivery even when not damaged and when containing the correct purchased product(s), etc.) the Client will be reimbursed only if the entire order is received intact and not damaged back to the Company; however, such reimbursement does not include delivery and returning expenses, and/or possible custom charges relating to both the exporting and re-entry of the goods from and back to Company.
Customer is responsible for determining their own countries incoming parcel and customs release protocols. The Customer is responsible for contacting and following up with their local customs and /or tax offices to ensure all customs release requirements are met and any extra taxes, duties, tarifs or fees.
Possible damages to the package and/or the product(s), as well as in the case where type or number of delivered products do not coincide with the ones registered on the delivery document, must be immediately noted in the appropriate space on the delivery document. Subsequently, the Client must sign the document and return it to the Courier. In the case of the acceptance of the package without reserve, Company assumes that the delivered package is intact and that the product(s) inside correspond (in type and quantity) to that which is registered on the delivery document.
Possible damage to the products that are not immediately recognizable as such (or the number and/or type of product(s) do not correspond with those in the Order), this fact must be communicated to the Company within 3 days starting from the delivery date. The communication must be sent by email to: firstname.lastname@example.org, and the email must specify the Order number, the original purchased product, the product actually received and, if possible, accompanied by a photograph of the received product.
Return & Exchange Policy
Shop with confidence. If you are based in the European Community under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have right to cancel your order with us, provided you give us written notice within 7 working days of receipt. For orders cancelled under the DSRs, we will issue you with a full refund within 30 days. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to our Company. Contact us at email@example.com to receive an address for return.
Please also list the reason for the return or exchange in detail. If your product arrives and the outer packaging is damaged, then immediately notify the shipping company customer service and seek damages and refunds from the shipping carrier. Our Company is not responsible for damages due to shipping carrier or postal worker negligence, lost, misplaced or stolen packages, natural disasters or acts of nature.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. If your product had cellophane, then it must be still wrapped around it. If your product had a sticker the sticker must still be affixed to the package and not peeling or torn or have signs of tampering.
Additional non-returnable items:
Used Scent Diffusers and other used devices, Opened bottles of Fragrance Oils.
To complete your return, we require a receipt or proof of purchase or an order confirmation number.
Only regular priced items may be refunded. If you purchased your product as part of an online sale, promotion or entered a discount code when you completed your order or online your product is not eligible for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you will be notified of the terms for any exchange and when the refund will automatically be applied to your credit card or original method of payment.
Once you have been notified that your refund has been approved, please allow up to 30 days for your refund to be processed and return to your account.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.
If you are shipping an item over 75 eur, you should consider using a trackable shipping service or purchasing shipping insurance.
COVID-19 Shipping Policy
Due to the current global pandemic situation it is very much expected that your delivery may be delayed for international orders. Due to staff shortages, less cargo planes and local government lockdown of post, and internal mail/postal policies your package may or may not be scanned and tracked properly. This will affect shipping times as well as guaranteed shipping. Most shipping carriers are no longer providing guaranteed delivery times and/or signed delivery to customers. Please keep in mind our various shipping partners around the world are doing the best to keep up with the influx of post, keeping their workers safe and ultimately you and your family safe. Please allow for extra time for your packages to arrive.
Lost, Misplaced, Product Shipped To The Wrong Address, Refusal Of Delivery or Stolen Packages
Our Company is not responsible for Lost, Misplaced, Stolen products or Orders shipped to the wrong address. Please double check your billing and "ship to" address before you complete your order. We are covered by our credit card processing company for any order that ships to an address that is entered at the time of checkout. After you place your order we will ship your order to the exact address you enter at the time you complete and pay for your order. You will be fully responsible for the full price of the order, including all shipping, duties, and taxes.